- Access email via web browser
- Personal webspace: 15 MB
All broadband packages are bundled with a phone package. Customers are required to pay line rental to TalkTalk rather than BT. TalkTalk can usually install a new phone line if necessary, at a cost of £59.99. TalkTalk have a 30-day no quibbles trial period – if you are not happy with the service you can cancel your contract within this time at no charge.
You can check for speed and availability of this service by entering your phone number and postcode into the TalkTalk website. TalkTalk currently covers 85% of the UK population.
Switching Broadband Providers
Ask for a Migration Authorisation Code (MAC) from your current broadband provider for minimum downtime. It should take between 10-15 days from the date of your order for your account to become active, and customers should only lose internet connectivity for approximately 2 hours around the time of connection.
A wireless ‘G’ router is provided for the Essentials package, while a wider-range wireless ‘N’ router is proviced for the Plus package. Both routers are free of charge.
There is an extensive database online, containing the answers to many common questions and information on many technical aspects of broadband. There are also member forums where you can seek help and share information. Support is available via phone between 8am and 10pm, 7 days a week – this is free from your Talk Talk landline. Alternatively, you can email your query and it will be answered as soon as possible.
Online Account Management
This allows customers to control and monitor many aspects of their TalkTalk account.
Excess Data Usage
There is no charge if you go over your data limit on the Essentials plan, but TalkTalk will contact you if you exceed your limit and suggest ways to keep your usage under control. If you are planning a lot of downloads it is recommended you take advantage of the Mega Download Boost, which doubles your download limit. TalkTalk reserves the right to disconnect customes who persistently exceed their allowance.
You can create up to 5 free email addresses on your TalkTalk account.
Available on all plans, webmail allows you to send and receive emails from any internet connection.
Customers are provided with 15MB of free web space to create their own website.
Basic security is provided with each plan. This can be upgraded by purchasing the Super Secure Boost add-on for a small cost each month.
All TalkTalk broadband plans come with a phone bundle. This allows you to make free unlimited local calls at any time, as well as free calls to numbers beginning with 01,02 and 03 or 0845/0870 numbers in the evenings and at weekends. Inclusive calls are limited to the first 60 minutes, after which standard call rates will be charged, The TalkTalk Plus package also includes reduced rates to all UK mobiles.
Free software package designed to introduce young children to the internet and email. This education package is free with TalkTalk broadband plans. Customers can upgrade to a premium version of the product at a special rate.
These are optional add-ons which can be purchased to enhance your broadband and phone package according to your needs.
This broadband package is subject to the full terms and conditions of the Internet service provider.